pkalk Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pkalk ("pkalk", "we", "us", "our") collects, processes, stores, and shares personal data relating to individuals ("you", "Player", "User") who access or use the services available at pkalk.io, including sports betting, live casino gaming, slots, instant games, payment processing, customer support, and promotional communications.

pkalk is committed to handling all personal data in a responsible, transparent, and secure manner. This Policy is designed to give you a clear and complete understanding of your data rights and our data obligations. It should be read alongside the pkalk Terms & Conditions, which are incorporated by reference.

By registering an account on pkalk, completing the pkalk Login process, or otherwise using any feature of pkalk.io, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

2. Data Controller

pkalk acts as the data controller for all personal data collected through pkalk.io. As data controller, pkalk determines the purposes and means by which your personal data is processed. For all data protection enquiries, correction requests, or formal complaints, please contact the pkalk Data Protection team using the details provided in Section 15 of this Policy.

pkalk operates as a safe and reliable online platform serving adult players in Bangladesh. The platform operates in English and all account balances are denominated in Bangladeshi Taka (BDT).

3. Data We Collect

pkalk collects personal data across several categories depending on how you interact with the platform. The categories of data collected are set out in the table below.

pkalk does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data, except where identity documents submitted for KYC purposes incidentally contain such information. In those cases, the data is used solely for identity verification and is not processed for any other purpose.

4. How We Collect Data

pkalk collects personal data through the following means:

4.1 Direct Submission

You provide data directly to pkalk when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, participate in a promotion, or submit any form or query through pkalk.io.

4.2 Automated Collection

When you access pkalk.io, our servers automatically collect technical and usage data including your IP address, device identifiers, browser type, and interaction logs. This data is collected via server logs, cookies, and similar tracking technologies as described in Section 10 of this Policy.

4.3 Third-Party Sources

pkalk may receive data about you from third-party sources in certain circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) who confirm transaction status and account ownership.
• Identity verification service providers used to cross-check KYC documentation.
• Fraud prevention and AML screening services that flag suspicious account activity patterns.
• Game platform providers (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) who pass session metadata back to pkalk for account integrity monitoring.

5. How We Use Your Data

pkalk uses the personal data it collects for the following specific purposes:

• Account Management: Creating, maintaining, and securing your pkalk account, authenticating your identity at login, and processing account closure requests.
• Payment Processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; verifying payment method ownership; and maintaining accurate transaction records in BDT.
• KYC & Regulatory Compliance: Verifying your age (minimum 21 years), confirming your identity, and meeting anti-money laundering (AML) obligations through document checks and transaction monitoring.
• Platform Delivery: Enabling you to place bets on cricket matches (BPL, IPL, T20 World Cup, ICC events), play casino and slot games, and access all pkalk features without interruption.
• Security & Fraud Prevention: Detecting and preventing unauthorised account access, bonus abuse, collusion, match-fixing, and other fraudulent or prohibited activities.
• Responsible Gaming: Monitoring account activity to identify patterns consistent with problem gambling; applying deposit limits, session reminders, and self-exclusion where requested or where pkalk determines intervention is appropriate.
• Customer Support: Responding to your queries, resolving complaints, and maintaining records of support interactions for quality and compliance purposes.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates by email or SMS — but only where you have given explicit opt-in consent. You may withdraw consent at any time via your account settings.
• Platform Improvement: Analysing aggregated usage data to improve the pkalk interface, game offering, and payment experience for all players in Bangladesh.
• Legal Obligations: Complying with applicable laws and responding to lawful requests from regulatory or law enforcement authorities.

6. Legal Basis for Processing

pkalk processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the agreement between you and pkalk — including account creation, game access, and payment processing — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required for KYC identity verification, AML transaction monitoring, and age verification is carried out to comply with applicable legal and regulatory obligations.
• Legitimate Interests: Processing carried out for fraud detection, platform security, abuse prevention, and internal analytics is based on pkalk's legitimate interest in operating a secure and commercially viable platform, provided this does not override your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies is carried out only where you have provided freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing

pkalk does not sell your personal data to any third party. pkalk shares personal data only in the following limited and controlled circumstances:

7.1 Service Providers

pkalk engages carefully selected third-party service providers who process data on pkalk's behalf under strict data processing agreements. These include payment processors (bKash, Nagad, Rocket, Upay, partner banks, Visa, Mastercard), identity verification providers, cloud hosting providers, and customer support platform operators. All service providers are contractually prohibited from using your data for any purpose other than delivering the specific service for which they are engaged.

7.2 Game Platform Providers

When you play games supplied by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or other licensed game studios, limited session data (such as player identifier, bet amount, game result, and session timestamp) is transmitted to those providers to facilitate game delivery and RNG certification. This data sharing is governed by the respective provider's data processing agreement with pkalk.

7.3 Legal and Regulatory Disclosure

pkalk may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, or where pkalk determines in good faith that disclosure is necessary to protect the rights, property, or safety of pkalk, its players, or third parties.

7.4 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of pkalk, your personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and the privacy protections applicable to your data will be maintained.

8. Data Retention

pkalk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure to satisfy AML record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
• Customer Support Records: Retained for three (3) years following the closure of the relevant support case.
• Marketing Consent Records: Retained for three (3) years from the date of consent or until consent is withdrawn, whichever is earlier.
• Technical and Usage Logs: Retained for twelve (12) months on a rolling basis, after which they are anonymised or deleted.

When retention periods expire, pkalk securely deletes or anonymises the relevant personal data in accordance with its internal data destruction procedures.

9. Data Security

pkalk implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and pkalk.io is encrypted in transit using industry-standard 256-bit SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data including passwords (stored as salted cryptographic hashes), payment details, and identity documents are encrypted at rest.
• Access Controls: Access to personal data within pkalk's systems is restricted on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication (2FA): pkalk offers SMS OTP-based two-factor authentication for all player accounts. Players are strongly encouraged to enable 2FA to protect against unauthorised account access.
• Intrusion Detection: pkalk's infrastructure is monitored continuously for anomalous access patterns, unauthorised login attempts, and other security events.
• Regular Security Audits: pkalk conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities in its platform and data handling processes.

Notwithstanding these measures, no system is entirely immune to security risks. If you become aware of any unauthorised access to your pkalk account or suspect that your login credentials have been compromised, you must notify pkalk support immediately at [email protected].

10. Cookies & Tracking Technologies

pkalk uses cookies and similar tracking technologies on pkalk.io to operate the platform, remember your preferences, and gather usage analytics. The following types of cookies are used:

10.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, store your language preference (English), preserve items in your bet slip, and enable secure navigation between pages. These cookies cannot be disabled without breaking core platform functionality.

10.2 Performance and Analytics Cookies

These cookies collect anonymous or aggregated information about how players use pkalk.io — such as which pages are visited most frequently, how long sessions last, and which features generate the most engagement. This data is used to improve the platform experience. These cookies are activated only where you have provided consent.

10.3 Functional Cookies

These cookies enable enhanced functionality such as remembering your preferred deposit method, your responsible gaming settings, and display preferences. Disabling them may degrade certain non-essential features of the platform.

10.4 Managing Cookies

You may control cookie settings through your browser's privacy preferences. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will affect your ability to use the pkalk platform. For details on how to manage cookies in your specific browser, refer to the browser manufacturer's support documentation.

11. Your Rights

As a pkalk player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the pkalk Data Protection team at [email protected] with the subject line "Data Rights Request". pkalk will respond within thirty (30) calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data pkalk holds about you, together with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data pkalk holds about you. You may update basic contact information directly from your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to override where retention is required by law (e.g., AML record-keeping obligations).
• Right to Restrict Processing: You have the right to request that pkalk restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to its processing.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to pkalk in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests or for marketing purposes. Where you object to marketing, pkalk will cease sending marketing communications immediately.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

12. Minors & Age Policy

pkalk strictly prohibits access to or use of its platform by any individual under the age of 21. pkalk does not knowingly collect personal data from individuals under 21 years of age. If pkalk becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted immediately, the associated account will be suspended, and any funds in the account will be handled in accordance with the underage gambling provisions of the pkalk Terms & Conditions.

If you are a parent or guardian and believe that your child has registered an account on pkalk, please contact pkalk support immediately at [email protected] so that appropriate action can be taken without delay.

13. International Data Transfers

pkalk's primary operations and data storage infrastructure are configured to serve players in Bangladesh. However, some of pkalk's third-party service providers — including certain game platform providers and cloud infrastructure partners — may process data in jurisdictions outside Bangladesh. Where such transfers occur, pkalk ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those applied by pkalk.

pkalk will not transfer your personal data to any jurisdiction that does not provide an adequate level of protection for personal data without first implementing appropriate contractual, technical, or organisational safeguards.

14. Changes to This Policy

pkalk reserves the right to update or replace this Privacy Policy at any time to reflect changes in data processing practices, applicable law, or platform features. When material changes are made, pkalk will notify registered players by email to the address on file and by posting a prominent notice on pkalk.io. The updated Policy will display a revised effective date at the top of this page.

Your continued use of the pkalk platform following the publication of an updated Privacy Policy constitutes your acknowledgment of and agreement to the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure in accordance with the pkalk Terms & Conditions.

15. Contact & Complaints

For all data protection enquiries, rights requests, or privacy-related complaints, please contact the pkalk Data Protection team using the details below. All communications must be in English.

• Email: [email protected]
• Subject Line: Use "Data Rights Request" for rights requests or "Privacy Complaint" for formal complaints.
• Response Time: pkalk will acknowledge receipt within 48 hours and provide a substantive response within 30 calendar days.
• Support Hours: The pkalk support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays (BST, UTC+6).

If you are not satisfied with pkalk's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. pkalk encourages all players to contact the support team first so that the matter can be resolved directly and promptly.